Answers to Your Questions
Even though Vertique is a complex system that runs on proprietary software, we try to make the process of analyzing, purchasing, installing the product and training your staff very simple.
Here are a few “frequently asked questions” or FAQs we often receive. We’d love to talk with you more about your warehousing and picking needs. Contact us or call 828-654-7500 and we’ll be glad to discuss how we can help your business.
Frequent Questions
-
Software
- Is the software for picking and loading proprietary software?
- Is there a computer user interface to determine problems or what is happening with the system?
- Is there software updates that are released to improve my software once I am operational?
- Does the software report downtime?
- Does the system use the latest technology (Allen Bradley, NEMA, Premium Motors)?
- What are the Power Requirements (Kw/hr , Power factor)?
- Is an Emergency Backup Generator Required?
- What do we do about spare parts?
- Is there support for the system?
- Are Preventative Maintenance Inspections Available?
- Are Spare parts available off the shelf?
- Does the system require any special skills or education to maintain it?
- Are there documented resources available to maintain the system? (Explosion drawings, Technical Documentation)
- What happens if we don’t need full automation?
- Do we have to buy the complete system?
- Will we have to consolidate facilities?
- Can you help my management team with a business case?
- Have completed systems made previous “intangible savings” become “tangible savings?”
- Who do we deal with from a proposal, design, and installation perspective?
- Is your software set up for me or is it something ‘out of a box’?
- Do you interface with my current host software system?
- As the end user, what do I still need to supply for the system to be complete?
- Do you provide a “turn-key” solution?
- Can you briefly describe the engineering process?
- Who Installs the Equipment?
- How about training, where does it come from?
- If I have a problem during the night, who is there to help my team?
- Can I lease the system and, if so, do you already have leasing agents set up for us?
Electrical Requirements
Spare Parts
System Support
General Questions
Answers
Is the software for picking and loading proprietary software?
Yes. Vertique developed VPS (Vertique Pick Software) and it is specific to picking and loading the product, either as a stand alone version, without any automation or as an integrated fully automated package.Contact Us For More Information
Is there a computer user interface to determine problems or what is happening with the system?
Yes. VertiView is the operators interface to see what is going on throughout the system. These computers are positioned on a computer stand near each merge and divert. The system operator can make changes to the system from any of these computers, such as turning off a lane for maintenance or correct a problem with a sequence check at one of the break metering belts.Contact Us For More Information
Is there software updates that are released to improve my software once I am operational?
Yes.Contact Us For More Information
Does the software report downtime?
Yes, Reports are available daily.Contact Us For More Information
Does the system use the latest technology (Allen Bradley, NEMA, Premium Motors)?
Yes, We believe in keeping up with technology.Contact Us For More Information
What are the Power Requirements (Kw/hr , Power factor)?
Varies by design.Contact Us For More Information
Is an Emergency Backup Generator Required?
Generators are always a good insurance policy when dependent of equipment.Contact Us For More Information
What do we do about spare parts?
The system will be furnished with the spare parts as part of the contract. Therefore, you will have all the necessary motors, gearboxes, sensors, and replacement parts necessary initially. Faulty parts will be returned to Vertique for inspection and replacement. Additionally spare parts can be ordered through Vertique when needed.Contact Us For More Information
Is there support for the system?
Yes, 24/7 Software, PLC, Electrical, and Mechanical support.Contact Us For More Information
Are Preventative Maintenance Inspections Available?
Yes, we provide services of all levels.Contact Us For More Information
Are Spare parts available off the shelf?
Yes, and can be purchased from a variety of sources.Contact Us For More Information
Does the system require any special skills or education to maintain it?
No. We have found that most mechanics that work on the trucks can work on our system. Furthermore, we will train the maintenance staff what to look for and how to replace any necessary parts. Contact Us For More Information
Are there documented resources available to maintain the system? (Explosion drawings, Technical Documentation)
Yes. Every system comes complete with the technical documentation to safely operate the system and identify parts.Contact Us For More Information
Aren’t there size limitations—either space or volume—that would prevent us from really benefiting from an automated Vertique system?
Too often, Potential Vertique customer think that their operation is too small (not enough SKUs) or that Vertique is only interested in large customer with multiple warehouses. That is not the case. It doesn’t matter whether you move two million cases or 25 million cases, whether you have one facility or multiple warehouse, the Vertique system’s unique vertical column of towers can be custom built to accommodate your specific needs and provide you with an excellent return on your initial investment.Contact Us For More Information
What happens if we don’t need full automation? Do we have to buy the complete system?
With Vertique, you can get the level of automation that is most beneficial to your operation and your bottom line. You can get a fully automated system or a semi-automated system. You can purchase a complete system or you can just start with our VPS picking and loading software.Contact Us For More Information
Will we have to consolidate facilities?
Vertique system offers many opportunities in delivery and warehouse savings that may encourage you to consider consolidating warehouse; however, whether you consolidate or not, ther Vertique system can provide a cost-effective solution for your business.Contact Us For More Information
Can you help my management team with a business case?
Yes, we do business cases that utilize real date from your current process and process it with the Vertique software to predict accurately the labor savings you would realize with a Vertique solution. In addition, we have the ability to run sample orders and with information from previous installations, we can put together an accurate business case that we guarantee will be correct when you install your system.Contact Us For More Information
Have completed systems made previous “intangible savings” become “tangible savings?”
As we have continued to expand our customer base, we have captured items that were previously classified as “intangible savings” and now use this information as “hard” savings within our business case.Contact Us For More Information
Who do we deal with from a proposal, design, and installation perspective?
We have always felt that it is most important to deal with the same people throughout the entire project. Although some of the support staff may change because of their respective abilities, you will always deal with a consistent group of managers. This ensures that no detail is left behind during any transition period.Contact Us For More Information
Is your software set up for me or is it something ‘out of a box’?
We develop our software for our customer base of distributors. The base technology is seen in all of our software deployments. But, each time the software is used it is set up in a custom fashion, so that each particular distributor has the customized options they need.Contact Us For More Information
Do you interface with my current host software system?
We write our interfaces and have not had any difficulty in interfacing with our customers’ existing software.Contact Us For More Information
Do you provide a “turn-key” solution?
We are a system provider and not a company that buys all of the components from outside and then has someone else put them all together. We cover all of the essentials – design engineering, installation, “debugging”, training, and support. Whether it’s your first installation or a future addition, Vertique is there to insure that the customers’ goals are satisfied.Contact Us For More Information
Can you briefly describe the engineering process?
Yes. Vertique will make a site visit to view your current operation. We will request a lot of information (Building drawings, Order and Delivery Information, a Master SKU List with product dimensions, ect.). In return, we will process the information and determine the proper layout that will meet your needs. If the initial proposal is adequate then we will move forward and co-develop the business case to justify the project. If it still looks good and the payback is adequate, a contract is signed and Vertique will start manufacturing the components required for the project. Vertique will handle engineering, manufacturing, assembly, installation, troubleshooting, service, and finally support once the system is operational.Contact Us For More Information
Vertique and some trusted and reputable sub-contractors. Vertique has one person that will be the point person that will work with the customers Project Engineer.Contact Us For More Information
How about training, where does it come from?
Vertique will train you and your staff with our own in-house personnel. If you want additional training in the future, that is available, as well. We will also train your maintenance staff.Contact Us For More Information
If I have a problem during the night, who is there to help my team?
We have a complete staff available 24 hours a day. You can access support either through our office number or through our support numbers. In addition, we setup each Vertique system with either dial-up or Internet access capabilities. This allows Vertique to quickly diagnose the problem and further facilitate a quick repair.Contact Us For More Information
Can I lease the system and, if so, do you already have leasing agents set up for us?
We work with several leasing agents and they are ready to assist on a moments notice. These agents are already familiar the Vertique equipment and its residual value. If interested, they can even evaluate purchases and such tools as leases that are off balance sheet.Contact Us For More Information