Customer Service Technician (NC, Arden)

Posted on: 11/09/2023


The Customer Service Technician position supports System Logistics Corporation systems with on-site operations expertise.


  • Supports equipment installation, modification, and tuning for customers.
  • Conducts electromechanical maintenance on System Logistics equipment and systems in the field
  • Troubleshoots and identifies root causes, and solve operational issues surrounding System Logistics machinery at customer locations
  • Trains personnel on proper setup, operations, maintenance, and repair of System Logistics systems
  • Performs extensive mechanical and electrical modifications to existing equipment
  • Builds strong customer relationships to help achieve the highest levels of customer satisfaction
  • Maintains service status communications with Customer Service Manager


  • Demonstrates strong soft skills and technical aptitude to provide customer service support
  • Strong communication and organizational skills
  • Able to perform troubleshooting in a high-speed manufacturing environment
  • Solid knowledge of mechanical, electrical, and pneumatic components and their interaction
  • Basic computer skills (MS Word, Excel, Powerpoint, Outlook).
  • Travels extensively domestically – 80% of time


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

  • While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle, feel; and reach with hands and arms.
  • The employee is occasionally required to sit; climb or balance; stoop, kneel, crouch or crawl. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.